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Refund Policy

A legal disclaimer

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Effective Date: January 20, 2026
Store Name: Ravea (“Ravea,” “we,” “us,” “our”)
Contact: RaveaJewelry@outlook.com | 623-252-2179
Location: Arizona, United States

This Return & Refund Policy explains the rules for returns, exchanges, and refunds for purchases made from Ravea. Because we fulfill many orders through drop-shipping, processing times may vary. This policy applies to orders shipped within the United States unless otherwise stated.

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1) Return Window

We accept return requests submitted within 14 days of delivery (based on the carrier’s delivery confirmation), unless an item is listed as final sale or otherwise excluded below.

To start a return, you must contact us within the return window at RaveaJewelry@outlook.com and include your order number.

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2) Return Eligibility Requirements

To be eligible for a return, items must be:

  • Unused, unworn, and unaltered

  • In original condition

  • Returned with original packaging (including any boxes, pouches, tags, and inserts, if provided)

  • Free from signs of wear, damage, or odors

We reserve the right to deny returns that do not meet these conditions.

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3) Non-Returnable Items (Hygiene & Safety)

For hygiene and safety reasons, the following items are not eligible for return or exchange, except where required by law or unless they arrive damaged/defective:

  • Earrings and piercing jewelry

  • Items marked Final Sale

  • Gift cards (if offered)

If your order arrives damaged, defective, or incorrect, see Section 6.

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4) How to Start a Return

Email RaveaJewelry@outlook.com with:

  • Order number

  • Full name used at checkout

  • Item(s) you want to return

  • Reason for return

  • Photos (required if the item is damaged/defective/incorrect)

If your return is approved, we will provide return instructions. Do not send items back without approval, as we may be unable to process unapproved returns.

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5) Return Shipping Costs

  • Customer responsibility: Unless the return is due to our error (wrong item shipped) or a verified defect/damage, the customer is responsible for return shipping costs.

  • Shipping fees are non-refundable: Original shipping fees (if any) are non-refundable unless required by law.

We recommend using a tracked shipping method. Ravea is not responsible for returns lost in transit.

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6) Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include clear photos of:

  • the item

  • the packaging (including shipping label if possible)

  • the issue/defect

After review, we may offer a replacement, store credit, or refund, depending on item availability and the situation.

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7) Refunds (How They Work)

If your return is approved and received, we will inspect it. Once accepted:

  • Refunds are issued to the original payment method (PayPal or card), unless otherwise required by law.

  • Refund processing typically occurs within 5–10 business days after the returned item is received and approved (timing may vary by bank/payment provider).

If the return is rejected due to condition issues, we may ship it back to you at your expense (where permitted).

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8) Exchanges

We may offer exchanges depending on inventory and supplier availability.

  • If you want an exchange, contact us at RaveaJewelry@outlook.com.

  • Exchange availability is not guaranteed (drop-shipping stock can change quickly).

  • If an exchange is not available, we may offer a refund or store credit consistent with this policy.

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9) Order Cancellations

If you need to cancel an order, contact us immediately. Because orders may be processed quickly through drop-shipping partners:

  • Orders cannot be canceled once they have been processed or shipped.

  • If cancellation is not possible, you may request a return once the order is delivered, subject to this policy.

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10) Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank/credit card statement.

  2. Contact your payment provider (PayPal or your bank/card issuer).

  3. Email us at RaveaJewelry@outlook.com and we’ll help confirm refund status.

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11) Chargebacks

If you have an issue with your order, please contact us first so we can help. Unresolved chargebacks may delay future order support and refunds while the dispute is investigated.

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12) Policy Updates

We may update this Return & Refund Policy from time to time. Changes will be posted on this page with an updated effective date.

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13) Contact Us

Ravea
Email: RaveaJewelry@outlook.com
Phone: 623-252-2179
Based in: Arizona, United States

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